Privacy Policy – Pixels First

At Pixels First, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website pixelsfirst.co.uk or make a purchase through our online store.

1. Information We Collect

When you use our website or services, we may collect the following types of information:

  • Personal Information: Your name, email address, phone number, billing and shipping addresses, and payment details when you place an order.
  • Account Information: If you create an account, we store your login details securely.
  • Transaction Details: Records of purchases made through our WooCommerce-powered store.
  • Technical Information: Your IP address, browser type, device information, and pages you visit, collected via cookies and analytics tools.
  • POS Software Data: If you use our POS software, relevant business and transaction data necessary for software operation.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Manage payments and refunds.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send you order updates, promotions, and relevant offers (only with your consent).
  • Ensure website security and prevent fraudulent activities.

3. Payment Processing

We offer secure online payment methods through trusted payment gateways. We do not store your complete payment card details on our servers. All transactions are encrypted for your safety.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, improve site performance, and analyze traffic. You can manage or disable cookies in your browser settings.

We also use Google reCAPTCHA to protect our forms from spam and abuse, which may collect some technical information to verify you are a real user.

5. Data Security

We have implemented necessary security measures to protect your data against unauthorized access, alteration, or disclosure. This includes SSL encryption, secure hosting, and regular security monitoring.

6. Data Sharing

We do not sell, rent, or trade your personal data. However, we may share your information with:

  • Service Providers: Such as payment processors, shipping companies, and IT support providers.
  • Legal Requirements: If required by law or to protect our rights and safety.

7. Your Rights

Under UK data protection laws (including UK GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your data.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for marketing communications.

8. Retention of Data

We keep your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Pixels First
📍 United Kingdom
📞 +44 1617 892764
📧 info@pixelsfirst.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.